faq

Frequently Asked Questions

Do you deliver? No — we do not offer courier delivery or postal shipping. LuLu Online Store UK is pickup only. Every order is collected in person from our Birmingham location.

Where and when do I collect my order? Y International UK Ltd, 1 Priory Road, Birmingham, B6 7LG. Collection hours are Monday – Friday, 3:00 PM – 5:00 PM (closed Saturday & Sunday). See our Store Pickup page for a map and directions.

How do I know when my order is ready? We'll contact you by email or text once your order is ready to collect. Please bring your order confirmation with you.

Are your frozen products handled safely for collection? Yes — all frozen items are kept frozen right up until collection. Please bring a cool bag if you have a longer journey home, and transfer items to your freezer promptly.

Do you accept returns? As all products are food items, we do not accept returns once collected. Please see our Refund Policy for the limited circumstances in which a replacement or store credit may be offered.

How do I contact you? Email: customersupport@luluwebstore.uk | Phone: 0121 326 9050 | WhatsApp: +44 7931 409319