Terms of service

Last updated: August 2026

1. About Us

LuLu Online Store UK is operated by Y International, based in Birmingham, United Kingdom. We specialise in authentic Kerala and Indian grocery products including frozen snacks, ready meals, cooking oils, spices and fresh produce, available to order online for in-person pickup.

Contact: mohammedkm@yinternational.uk.com | 0121 326 9050

2. Acceptance of Terms

By accessing or placing an order on our website, you confirm that you are at least 18 years of age and agree to be bound by these Terms of Service. If you do not agree, please do not use our website.

3. Products

We make every effort to display product descriptions, images and prices accurately. However, we reserve the right to correct any errors and to limit quantities. All products are subject to availability.

As our products include frozen and perishable food items, we strongly recommend that you follow all storage and handling instructions provided on the packaging.

4. Pricing

All prices are displayed in British Pounds (£) and are inclusive of VAT where applicable. We reserve the right to change prices at any time without prior notice. The price charged will be the price displayed at the time your order is confirmed.

5. Orders & Payment

By placing an order, you are making an offer to purchase the selected products. We reserve the right to refuse or cancel any order at our discretion. You will receive an email confirmation once your order has been accepted.

We accept payment via the methods available at checkout. All transactions are processed securely. We do not store your payment details.

6. Collection & Pickup

We do not offer courier delivery or postal shipping — LuLu Online Store UK is pickup only. Every order is collected in person from our Birmingham location:

Y International UK Ltd, 1 Priory Road, Birmingham, B6 7LG

Collection hours are Monday – Friday, 3:00 PM – 5:00 PM (closed Saturday and Sunday). We will contact you once your order is ready to collect, and you should not attend without confirmation that your order is ready. See our Shipping Policy for full collection details.

7. Food Safety

Our frozen products must be kept frozen upon collection and handled in accordance with food safety guidelines. We are not responsible for any deterioration in product quality caused by improper storage or handling after collection.

8. Returns & Refunds

As all products are food items, we do not accept returns. Please refer to our Return and Refund Policy for full details of the limited circumstances in which a replacement or store credit may be offered.

9. Intellectual Property

All content on this website including text, images, logos and design is the property of LuLu Online Store UK / Y International and may not be reproduced without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, LuLu Online Store UK shall not be liable for any indirect, incidental or consequential loss arising from the use of our website or products. Our total liability shall not exceed the value of the order in question.

11. Privacy

Your personal data is collected and processed in accordance with our Privacy Policy. By using our website, you consent to such processing.

12. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We reserve the right to update these Terms of Service at any time. Continued use of the website following any changes constitutes acceptance of the updated terms.