Refund policy

Thank you for shopping with LuLu Online Store UK.

As all of our products are food items, we are unable to accept returns or offer refunds once an order has been collected. This policy is in place to ensure the safety, hygiene and quality of all products we sell.

Exceptions

We will only consider a refund or replacement in the following circumstances:

• You received the wrong item
• The item was damaged or in an unsatisfactory condition at the time of collection
• The item was past its best before / expiry date at the time of collection

If any of the above apply, please contact us within 24 hours of collecting your order with a photo of the item. We will assess the issue and offer a replacement or store credit at our discretion.

How to Contact Us

📧 customersupport@luluwebstore.uk 📞 0121 326 9050 💬 WhatsApp: +44 7931 409319

We appreciate your understanding and thank you for your continued support.