Shipping policy

Last updated: May 2026

1. Delivery Areas

We deliver across the whole of the United Kingdom, including England, Scotland, Wales and Northern Ireland. We currently do not ship internationally.

2. Delivery Charges

Delivery charges for your order will be clearly displayed at checkout before payment is taken.

3. Delivery Timeframes

We aim to dispatch all orders within 1–2 working days of payment confirmation. Estimated delivery times are as follows:

• Standard Delivery — 2–4 working days
• Express Delivery — 1–2 working days (where available)

Please note these are estimates only. We cannot guarantee delivery on a specific date. Delivery times may be longer during peak periods, public holidays or due to circumstances beyond our control.

4. Frozen & Perishable Items

All frozen products must be collected in person from our Birmingham store location:

Y International UK Ltd, 1 Priory Road, Birmingham, B6 7LG

Frozen items are not available for home delivery due to cold chain requirements. Once your order is placed, our team will contact you to arrange a suitable collection time.

Please ensure you collect your frozen items promptly and transfer them to your freezer immediately upon collection. We cannot be held responsible for any deterioration in product quality if items are not collected within the agreed timeframe.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available. Please allow up to 24 hours for tracking details to update.

6. Failed Deliveries

If a delivery attempt is unsuccessful, our courier will leave a calling card with instructions for rescheduling or collecting from a local depot. Please note that perishable and frozen items cannot be held at a depot for extended periods. LuLu Online Store UK is not liable for any loss of product quality resulting from a failed delivery.

7. Warehouse Collection — West Midlands

As an alternative to delivery, customers local to the West Midlands are welcome to collect their orders directly from our warehouse.

• Location: West Midlands, UK
• Collection Hours: Monday – Friday, Between 2PM - 5PM
• How to arrange: Contact us via WhatsApp, phone or email to book a collection slot before visiting

Please do not attend the warehouse without a confirmed collection booking.

📧 customersupport@luluwebstore.uk 📞 0121 326 9050 💬 WhatsApp:+44 7931 409319

8. Damaged or Missing Orders

If your order arrives damaged or items are missing, please contact us within 24 hours of delivery with photographic evidence. We will investigate and offer an appropriate resolution in line with our Refund Policy.

9. Delays & Disruptions

We are not responsible for delivery delays caused by third-party couriers, severe weather conditions, strikes, or any other circumstances outside our control. We will always do our best to keep you informed of any significant delays.

10. Contact Us

For any delivery queries, please contact us:

📧 customersupport@luluwebstore.uk 📞 0121 326 9050 💬 WhatsApp:+44 7931 409319 🕐 Monday – Saturday, 9:00 AM – 6:00 PM